Wednesday, January 03, 2007

Lost & Found


I never dreamt that I will some day write a blog on this subject. I have seen people who have lost their wallet, cell phones, thief robbing their house, and so on......
Till yesterday, I was one of the lucky guys who haven't faced any of these situations. Only till yesterday.
I have lost an Ipod Shuffle due to mishandling by PROFESSIONAL COURIERS.
Please do not do any bussiness with this courier service. I know its a mistake of just a single person but it has cost me more than 4000 rs.
Till now I have made 12 Phone calls, visited 3 offices in Bangalore. Troubled the Kolhapur office, and still I am not able to get even a small trace of where the package is. Whether it has been shipped out of Bangalore, whether it has reached Kolhapur, or whether it has been shipped and something has happened in between. I have received 100 reasons as to why it has not reached its destination.

Now everytime I see a courier advertisement or a shop, I keep remembering my tragic story. In the Future I am not going to send anything through any Indian courier services. It will be either DHL, BlueDart, or SPEEDPOST. even if they do not gurantee the sound condition of the item, at least they deliver it on time. Sorry to all the courier services in India. A small mistake of a courier boy has shattered my faith in the whole courier service.

Some advice to all of you :

1. Never send any electronic. gift item by courier, or else you will end up like me.

2. Avoid using private couriers. Speedpost gurantees delivery within 48 hours.

3. Even if the courier is of minor importance to you, it will be of great importance to the recepient. So whatever you send, Make a declaration along with the payment receipts and produce it in front of the courier boy. If not done, the courier people can find 10 excuses if the package is lost. In my case : these are the various reasons I've got :

  • The transport bus stops at Belgaum, and maybe there was some misplacement done over there.
  • Maybe the Custom people have confisticated it since it did not have bills. Even a 50 rs doll is confisticated.
  • Please check with our Customer care.
  • Please confirm with the shipping office whether the item is shipped or not.
  • Tell me the name of the boy who booked your courier. Please contact the office from where you booked.
  • It is shipped on 26th and within 48 hours it will be shipped. <-----------This one was told to me after 60 hours had passed.
  • When I booked the courier, I specifically told him that this is a gift item and are you ready to ship it ?,He said,"Sure why not ? " And now when it is lost, they say, "We dont ship gift items."
  • We dont keep track of it. Whatever packages are booked are dumped in a box and sent to the main office.

4. Remember the name and phone number of the courier boy who booked your parcel.
5. Always remember, however precious/costly the courier is, if it is confirmed that it is lost in mislandling, the courier service will not pay you more than 100 rs if it is not insured. So think twice before sending a costly item.
6. Avoid buying electronic items from ebay, indiatimes etc. They send it via courier only. And once it is handed to the courier service, their job is done. It is assumed that the item has reached you. No matter what happens in between.

3 comments:

Surendra said...

I had learned this lesson long back, when I was merely 10 years old. These guys misplaced my gift of a video game sent to me by my uncle. I amazed to see that they still do this!

btw, my first reply on your blog. :)

Prashant Desai said...

i never trust them.. indian postal service is far better, trustworthy and faster than any other courier service in india

Anonymous said...

Even BlueDart falls in the same category... They have wrongly delivered my Demand Draft worth 30000 to someone whom they can not even trace now. They dont even bother to issue a letter that states they have misplaced/wrongly my DD to someone else... BlueDart really sucks.. pathetic service.